FAQ'sHere you can find the answers to some of our most asked questions
If you can’t find the answer you’re looking for:
Call us on 0800 6771502 or email us at email@example.com
Children between 3 & 5 can join a open Jump sessions but would require a participating adult and also be required rto wear a high visibility vest.
Children under 3 can only join the Air Tots session.
Children 6 and over can bounce without a particpating adult, A parent or guardian over 18 must be on site to supervise
Do I need to book in advance?
There are limited spaces per hour slot so it is highly recommended that customers book ahead to avoid disappointment. Weekends and school holidays are very popular and you may need to book a couple of weeks in advance. Please note that during these peak times walk ins will not be accepted if the park is at bouncing capacity. You are welcome to wait for the next slot if there is space available but we cannot guarantee it. Click BOOK NOW to check for availability and to make a booking.
Must I sign a waiver?
Everyone must complete and sign a liability waiver form prior to jumping. If a jumper is under the age of 18, a parent or legal guardian must sign the waiver for them.
The waiver form can be found here.
Do I have to complete a waiver every time I come to bounce?
No. Once a waiver has been signed it lasts for 12 months.
Can my children come and bounce without a parent or guardian?
Anyone 18 years or over may come to jump without a parent or guardian. You will still require a waiver completed by a parent or guardian if under the age of 18. Anyone under 18 must have a adult on site to supervise.
Is my booking refundable or transferable?
All bookings are non-refundable and non-transferable if it is within 7 days of the event date.
When do I need to arrive?
It is advised that you arrive at least 30 minutes before your jump time. Please allow plenty of time to check in, especially at weekends and school holidays.
What happens if I am late?
You may lose your jump slot. If we are not busy then you may be able join in with what remains of your session but you will still be required to sit through the safety briefing.
Will I be told what to do?
All jumpers will receive a safety briefing about the rules of the park. Briefings start 15 minutes before your jump time and run you through the rules of the park and general safety points. You will need to attend a briefing every time you visit AirJump.
What should I wear?
Wear comfortable clothes such as shorts or tracksuits. No sharp objects such as belt buckles or clothing studs are allowed on trampolines. All loose jewellery will need to be removed.
How long can I bounce for?
Each of our sessions lasts for an hour. You are able to book double sessions.
Can I use public transport to get to AirJump?
Yes, please see our directions page.
Why must I purchase AirJump socks?
This is an insurance requirement for Airjump to operate, as we are unable to check and verify the quality of other socks in order to allow their use.
What happens if I lose my socks?
You will need to purchase extra socks for £2.00 at reception.
(please note that only AirJump Socks may be worn)
Do you have lockers?
Yes, these are available for valuables, clothing and phones etc. Your property is left in these lockers entirely at your own risk. We require a small deposit if you plan to use the lockers.
Can I bring my own food?
No, only food and beverages purchased from the AirLounge and vending machines are to be consumed on site.
Do you have onsite parking?
Onsite parking is limited. Parking is controlled next door and on site by a color-coded system. Additional parking is available a Airjump also offers a park and ride service from Orpington town center park and display car park. Please email for further information info@Airjumptrampolinepark.co.uk.
When is your peak time?
Our peak times start at 4pm Monday to Fridays and all weekends. School and Public Holidays are also peak times.
I don’t want to bounce, is there somewhere I can wait for my children?
We have a gallery area in our AirLounge which looks over Arena. you can sit here and enjoy a coffee or a bite to eat whilst watching them have blast! there are also monitors situated in the AirLounge for a closer look.
Do you have wheelchair access?
We have a wheelchair stair climber. Please call Airjump prior to arrival to arrange assistance or to discuss your needs.
Is there a weight limit to use the trampolines?
Yes the current weight limit is set at 18 stone (114.3 Kg)
Are there any height restrictions?
Yes, some of the activities have a minimum height. These are listed below:
Air Bag Jump Tower– Minimum height 1.2 meters
Gladiator beams – Minimum height 1.2 meters
Walk the Wall – Minimum height 1.2