Here you can find the answers to some of our most asked questions

If you can’t find the answer you’re looking for:

Call us on 0800 6771502 or email us at [email protected]

Age Restrictions

Children between 3,4 & 5 can join a open Jump sessions but would require a participating adult and also be required to wear a high visibility vest. 

Children under 3 can only join the Air Tots session. 

Children 6 and over can bounce without a particpating adult, A parent or guardian over 18 must be on site to supervise

Do I need to book in advance?

There are limited spaces per hour slot so it is highly recommended that customers book ahead to avoid disappointment. Weekends and school holidays are very popular and you may need to book a couple of weeks in advance. Please note that during these peak times walk ins will not be accepted if the park is at bouncing capacity. You are welcome to wait for the next slot if there is space available but we cannot guarantee it. Click BOOK NOW to check for availability and to make a booking.

Must I sign a waiver?

Everyone must complete and sign a liability waiver form prior to jumping. If a jumper is under the age of 18, a parent or legal guardian must sign the waiver for them.

The waiver form can be found here.

Do I have to complete a waiver every time I come to bounce?

No. Once a waiver has been signed it lasts for 12 months from date of completing. we may update our waiver information from time to time. This will also require a new waiver to be completed.

Can my children come and bounce without a parent or guardian?

Anyone 18 years or over may come to jump without a parent or guardian. You will still require a waiver completed by a parent or guardian if under the age of 18. Anyone under 18 must have a adult on site to supervise.

Is my booking refundable or transferable?
All bookings are non-refundable and non-transferable if it is within 7 days of the event date.
When do I need to arrive?
It is advised that you arrive at least 30 minutes before your jump time. Please allow plenty of time to check in, especially at weekends and school holidays.
What happens if I am late?

You may lose your jump slot. If we are not busy then you may be able join in with what remains of your session but you will still be required to sit through the safety briefing.

Will I be told what to do?
All jumpers will receive a safety briefing about the rules of the park. Briefings start 15 minutes before your jump time and run you through the rules of the park and general safety points. You will need to attend a briefing every time you visit AirJump.
What should I wear?
Wear comfortable clothes such as shorts or tracksuits. No sharp objects such as belt buckles or clothing studs are allowed on trampolines. All loose jewellery will need to be removed.
How long can I bounce for?
Each of our sessions lasts for an hour. You are able to book double sessions.
Can I use public transport to get to AirJump?
Why must I purchase AirJump socks?
This is an insurance requirement for Airjump to operate, as we are unable to check and verify the quality of other socks in order to allow their use.
What happens if I lose my socks?

You will need to purchase extra socks for £2.95 at reception.

(please note that only AirJump Socks may be worn)

Do you have lockers?
Yes, these are available for valuables, clothing and phones etc. Your property is left in these lockers entirely at your own risk. We require a small deposit if you plan to use the lockers.
Can I bring my own food?
No, only food and beverages purchased from the AirLounge and vending machines are to be consumed on site.
Do you have onsite parking?

Onsite parking is limited. During busy periods we recommend to arrive a minimum of 45 minutes early to find a parking space. Parking is available at the Nugent center free of charge for 3 hours.

When is your peak time?
Our peak times start at 4pm Monday to Fridays and all weekends. School and Public Holidays are also peak times.
I don’t want to bounce, is there somewhere I can wait for my children?

We have a gallery area in our AirLounge which looks over Arena. you can sit here and enjoy a coffee or a bite to eat whilst watching them have blast! there are also  monitors situated in the AirLounge for a closer look.

Do you have wheelchair access?

We have a wheelchair stair climber. Please call Airjump prior to arrival to arrange assistance or to discuss your needs.

Please be aware we are unable to gain access to the cafe with the stair climber. Our dedicated team will serve you directly from the first floor.

Is there a weight limit to use the trampolines?
Yes the current weight limit is set at 18 stone (114.3 Kg)
Are there any height restrictions?

Yes, some of the activities have a minimum height. These are listed below:

Air Bag Jump Tower– Minimum height 1.2 meters

Gladiator beams – Minimum height 1.2 meters

Traversal Wall – Minimum height 1.2

Photographs policy


We understand that we provide an activity that is widely enjoyed by children of all ages and from time to time may want to capture this experience in either photos or videos.  Our policy clearly sets out the reasonable steps we take to ensure parents/guardians understand what the content will be used for.

 We will ensure to

  • Display notices when undergoing any photography and video sessions around the facility
  • Identify children not comfortable with being included by wearing clearly coloured wristbands
  • Always explain where the images/video will be used and what for
  • Changing the names of anyone wherever we need to reference names
  • Never publishing personal or identifying information (such as school uniform logo)
  • Reduce the risk of images being copied and used inappropriately by only using images of children in appropriate clothing such as our jump socks
  • Using images that positively reflect young people’s involvement in the activity


Whilst we always endeavour that participants are made aware of photography and happy for images to potentially be used in our marketing, we will always remove the use of images if parents/guardians decide they are unhappy with the ultimate use.


In terms of customers using the facility taking photographs, we understand that you want to capture your children participating in such activity. We ask you to ensure that you only take photos of your own children and exclude other children from the images.  If at any point a member of staff wishes to see the photos you’ve taken and expresses the need for you to delete should the justification warrant it, you must adhere to this. By using our facility, you automatically agree to follow this policy.


Disability Guide

We want all our guests to have a brilliant time visiting Airjump and we pride ourselves on being a heaven for parents and a haven for kids.

As a business, Airjump aims to be as inclusive as possible to guests who have a disability. We take a responsible approach regarding policies and procedures for any guest with a disability visiting our parks. We work to maintain a consistent approach to guests with disabilities and also to comply with the Equality Act (EA). Please see below for our group disability statement.

Airjump Disability Statement

Airjump welcomes visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain areas and elements of our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission if we feel there is a danger to a particular individual or individuals for whatever reason. Refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions are made in the interests of your safety and the safety of all our other customers.

Airjump recommends that if you have a disability or are coming to the park with someone with a disability that you consider coming at an off-peak time as our parks can be very busy and full during peak times such as school holidays. If you do come at peak times, staff will always try to ensure you have a safe and enjoyable experience.

As outlined in our statement above, there are elements of our parks that are physically challenging and therefore Airjump reserves the right to refuse access to any areas of our park that we deem unsafe for our guests. This is for the benefit of your enjoyment and safety and also the safety and enjoyment of our other guests.

Disability carers who presents one of the following documents can be issued with one free carer ticket*:

DLA, PIP or Attendance Allowance award letter (dated within the last 24 months).

  • A valid Blue Badge.
  • Letter from a GP or consultant confirming the need for a full time carer. This does not need to be a letter of diagnosis. (dated within the last 24 months).
  • All other members of the party will not receive a reduced carer rate. We will not issue a carer ticket without seeing one of the above documents.


Disabled Parking

Our Airjump car parks includes a limited number of disabled spaces that are available on a first come first served basis. A valid Blue Badge present in the vehicle, must be displayed to park.


We encourage anyone with a concern or question and / or large group of guests with a disability to contact Airjump customer services prior to their visit, for advice on making the most of your visit, and to ensure that staff are fully prepared for your arrival.

Contact: [email protected]

1 Free carer ticket available during Dedicated SEN Sessions, and on specified Open Jump Sessions

If you can't find the answer you're looking for...

Call us on 08006771502 or email us at [email protected]